Join a global leader in digital services and consulting and become a part of a dynamic team that helps clients navigate their digital transformation. We are looking for a Customer Claims Specialist to manage and resolve customer claims with professionalism and fairness from our all-new office building in the heart of Brno.

Day to Day of the role:

• Manage and resolve customer claims while ensuring a high level of customer satisfaction.
• Investigate claims thoroughly to determine the appropriate course of action.
• Ensure compliance with company policies and procedures.
• Analyse claim trends to identify opportunities for process improvement.
• Work in a fast-paced environment, effectively multitasking and prioritising workload.

Required Skills & Qualifications:

• Fluency in Portuguese and English, both written and spoken (B2+ level). Brazilian Portuguese is preferred. 
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask effectively and prioritise workload in a fast-paced environment.
• Excellent analytical and data-driven decision-making skills.
• Experience with relevant software systems, such as CRM and claims management software.
• Eligibility to work full-time in the Czech Republic.

Benefits:

• Hybrid work model for a balanced work-life integration.
• Long-term and stable employment in a multinational environment.
• Performance-based bonus.
• Referral bonus for bringing in friends and acquaintances.
• Additional compensation for night shifts and working on Czech state holidays.
• Meal allowance and multisport card for health and wellness benefits.
• Benefit card for various discounts.
• Organised training sessions and continuous upskilling opportunities.
• 25 days of paid leave to enjoy well-deserved rest.
• Modern office facilities with a game room, silent zone, kitchenettes, and a terrace.
• Expat Assistance Services for newcomers.
• Attractive relocation package for those moving to Brno.
• Regular team-building activities to foster a collaborative work culture.

• Location: Brno, Czech Republic
• Job Type: Full-time
• Language Requirement: Portuguese (B2+), English (B2+)

If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation
Amálie Chudá, REED – MSS
+420 702 118 606; amalie.chuda@reed.com