Join a global leader in digital services and consulting and become a part of a dynamic team that helps clients navigate their digital transformation. We are looking for a Customer Claims Specialist to manage and resolve customer claims with professionalism and fairness from our all-new office building in the heart of Brno.
Day to Day of the role:
- Manage and resolve customer claims while ensuring a high level of customer satisfaction.
- Investigate claims thoroughly to determine the appropriate course of action.
- Ensure compliance with company policies and procedures.
- Analyse claim trends to identify opportunities for process improvement.
- Work in a fast-paced environment, effectively multitasking and prioritising workload.
Required Skills & Qualifications:
- Fluency in Portuguese and English, both written and spoken (B2+ level). Brazilian Portuguese is preferred.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to multitask effectively and prioritise workload in a fast-paced environment.
- Excellent analytical and data-driven decision-making skills.
- Experience with relevant software systems, such as CRM and claims management software.
- Eligibility to work full-time in the Czech Republic.
Benefits:
- Hybrid work model for a balanced work-life integration.
- Long-term and stable employment in a multinational environment.
- Performance-based bonus.
- Referral bonus for bringing in friends and acquaintances.
- Additional compensation for night shifts and working on Czech state holidays.
- Meal allowance and multisport card for health and wellness benefits.
- Benefit card for various discounts.
- Organised training sessions and continuous upskilling opportunities.
- 25 days of paid leave to enjoy well-deserved rest.
- Modern office facilities with a game room, silent zone, kitchenettes, and a terrace.
- Expat Assistance Services for newcomers.
- Attractive relocation package for those moving to Brno.
- Regular team-building activities to foster a collaborative work culture.
- Location: Brno, Czech Republic
- Job Type: Full-time
- Language Requirement: Portuguese (B2+), English (B2+)
If you are interested in this opportunity, please apply or send me your resume.
Looking forward to our cooperation
Amálie Chudá, REED – MSS
+420 702 118 606; amalie.chuda@reed.com
