A global IT services provider based in Prague, excels in cross-border IT solutions, is looking for a Desktop Support Engineer L2 to support the client environment, help customers find solutions to their technical issues, and monitor networks, PCs, and peripherals. Their multilingual global service desk offers outsourcing services to enterprises and medium-sized businesses in over 150 countries. In addition to world-class ITIL-based helpdesk services, they also provide onsite support in every city worldwide. Their services are varied, but the core business includes end-user computing, data center, and networking support.
What will you do
- Set up, configure, and resolve issues with the “Gold” image on customer PCs and laptops, including both applications and hardware.
- Proficient in using Microsoft SCCM.
- Install and maintain computer hardware and peripherals.
- Upgrade and install operating systems and software applications.
- Diagnose and repair mobile devices.
- Offer on-site and desk-side assistance to end users.
- Resolve incidents and fulfill requests within the agreed SLA.
- Assemble, configure, and troubleshoot personal computers and laptops.
- Regularly update support tickets.
- Assist with meeting room setups, video conferencing, printers, scanners, and mobile devices.
- Conduct data backups and restorations.
- Provide hands-on support for data center equipment.
- Replace faulty components as instructed.
Requirements
- Working hours: Monday to Friday, 8:00 AM – 5:00 PM
- Fluent in English and Czech
- Contract type: Contractor
- At least 2 years of experience
- Proven work experience with SCCM/Intune
- NICE TO HAVE: Completion of CompTIA certifications – e.g. A+, Network+, etc. Completion (or near completion) of Microsoft certifications – e.g., MCP, MCITP, MCSE
- Experience with endpoint management software platforms, desktop provisioning technologies and PXE
- Strong customer service and communication skills
- The ability to work in a fast paced environment, coordinating workflow and multiple tickets/tasks
