Are you looking for a role where you can combine your technical knowledge with communication and a systematic approach? And where you can put your language skills to use? Join an international team and become a key player in handling warranty claims and providing technical support to customers across Europe!
Let’s take a closer look at the position 👇

What will you do:
• Handle warranty claims for mechanical equipment – e.g. determine whether the issue was caused by a component failure, improper use, or external factors.
• Work with technical documentation, drawings, and business systems such as SAP or Oracle.
• Communicate with customers and cross-functional teams (Engineering, Quality, Sales) both in the Czech Republic and abroad.
• Create manuals and technical guides for resolving various types of product issues.
• Manage claim and support ticket systems, analyze trends, and suggest process improvements.
• Occasionally travel to European branches (approx. 5% of the time).
• Provide distributor training – in person and online.
• Actively contribute to continuous process improvement within global standards.

What you need for this role:
• Technical education and experience in mechanical engineering, electrical engineering, or similar fields.
• Ability to communicate fluently in English and at least one additional European language (preferably German, but Italian, Polish, French, Spanish or others are also welcome).
• A customer-oriented mindset, with the ability to listen and offer technical solutions.

Why join this company?
• Stable employer with a healthy corporate culture.
• Flexible working hours, with up to 50% home office.
• 5 weeks of vacation, sick days, and additional leave.
• Attractive salary and annual performance bonuses.
• Company stock options available.
• Meal vouchers or Flexipass benefit.
• Free Multisport card.
• Company learning opportunities & contribution towards language/professional courses.
• Contribution to pension and life insurance.
• Discounted mobile plan.
• Modern office close to the center of Brno with free refreshments.

Location: Brno
Start date: Upon agreement
Employment type: Full-time

Are you interested and want to know more? Reach out and let’s talk.
I’ll guide you through the entire process and help you prepare.

Veronika Grosová
Reed Specialist Recruitment – Engineering Team
+420 601 321 464 | veronika.grosova@reed.com

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