Customer Claims Specialist with Portuguese

Job description

Join a global leader in digital services and consulting and become a part of a dynamic team that helps clients navigate their digital transformation. We are looking for a Customer Claims Specialist to manage and resolve customer claims with professionalism and fairness from our all-new office building in the heart of Brno.

 

Day to Day of the role:

  • Manage and resolve customer claims while ensuring a high level of customer satisfaction.
  • Investigate claims thoroughly to determine the appropriate course of action.
  • Ensure compliance with company policies and procedures.
  • Analyse claim trends to identify opportunities for process improvement.
  • Work in a fast-paced environment, effectively multitasking and prioritising workload.

 

Required Skills & Qualifications:

  • Fluency in Portuguese and English, both written and spoken (B2+ level).
  • Strong communication, interpersonal, and problem-solving skills.
  • Ability to multitask effectively and prioritise workload in a fast-paced environment.
  • Excellent analytical and data-driven decision-making skills.
  • Experience with relevant software systems, such as CRM and claims management software.

 

Benefits:

  • Hybrid work model for a balanced work-life integration.
  • Long-term and stable employment in a multinational environment.
  • Performance-based bonus.
  • Referral bonus for bringing in friends and acquaintances.
  • Additional compensation for night shifts and working on Czech state holidays.
  • Meal allowance and multisport card for health and wellness benefits.
  • Benefit card for various discounts.
  • Organised training sessions and continuous upskilling opportunities.
  • 25 days of paid leave to enjoy well-deserved rest.
  • Modern office facilities with a game room, silent zone, kitchenettes, and a terrace.
  • Expat Assistance Services for newcomers.
  • Attractive relocation package for those moving to Brno.
  • Regular team-building activities to foster a collaborative work culture.

 

  • Location: Brno, Czech Republic
  • Job Type: Full-time
  • Language Requirement: Portuguese (B2+), English (B2+)

 

 

If you are interested in this opportunity, please apply or send me your resume.

Looking forward to our cooperation
Lenka Bugnerová, REED – MSS
+420 778 885 854; Lenka.Bugnerova@reed.com

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