REED is currently searching for candidates from order management activities with experience in leading a multinational team. This is an exciting opportunity to join our international client’s organisation here in Prague, specialised in the healthcare industry. Your main role will be to lead a team of order management specialist based in Prague, ensure the on-time delivery of the products (across Europe), and work on the team's performance and efficiency.
If you have strong communication skills, enjoy offering high level of customer service and want to be your team's guide and mentor, then read further:
What does the company offer?
- 25 days of holidays
- Sick days
- Work-life balance
- Transportation allowance
- Lunch vouchers
- Flexible working hours
- Language courses
- Personal and professional development
- More
Responsibilities
- Lead, support, and guide the customer service team.
- Organize and lead regular service reviews with country teams, focusing on key customers.
- Assist in order management as needed.
- Monitor and redistribute team workload.
- Serve as the main contact for internal customers.
- Ensure compliance with business procedures and workflows.
- Track and close open issues and tasks.
- Evaluate employee performance and support their development.
- Review customer surveys to improve satisfaction and control costs.
- Collaborate with HR for recruiting new customer service representatives.
Experience and skill set
- Fluent in English (B2) and Italian (C1 or higher)
- Proven leader with experience in managing a multi-functional and multi-national team.
- Thrive in a fast and dynamic organization.
- Adept critical thinker and problem solver, ability to prioritise tasks and work under pressure/demanding timelines
- Strong collaboration and relationship-building skills.
- Strong organisational skills
- Strong data analytic skills
- Knowledge of MS Outlook, Word, Excel.
- Advantages: An understanding of LEAN technologies and Experience in JDEdwards (JDE).
Location: Prague, Czech Republic
Starting date: ASAP
If you are interested, please apply directly, or send us your CV in English.
#ordermanagement #customersupport #technologies #teamlead #supervisor
Kristina Herget
Business manager | Czech Republic
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