Join our client's team on an inspiring journey as they transform their company from a traditional toy manufacturer into a globally beloved brand. As part of their dynamic team, you’ll have the opportunity to work internationally and digitally, taking on challenges and achieving tangible results. Your role will be to lead a team of 4 people and execute hands-on activities, on top of strategic development.
Responsibilities:
- Oversee B2B order processing from receipt to delivery
- Ensure accurate and timely order entry and fulfilment using SAP
- Monitor order status and resolve issues throughout the order lifecycle
- Act as the primary contact for key B2B clients regarding order inquiries and issues
- Maintain strong client relationships to ensure high customer satisfaction
- Collaborate with internal departments (sales, logistics, finance) for smooth order processing
- Coordinate with suppliers and third-party logistics providers as needed
- Facilitate communication among stakeholders to resolve order-related issues
- Ensure consistency and efficiency in order management across subsidiaries
- Lead and mentor a team of order management specialists
- Provide training and support to foster a positive work environment
- Set performance goals and conduct regular reviews
- Identify and implement improvements to enhance order management efficiency and accuracy
- Develop and maintain standard operating procedures
- Define and implement order management guidelines
- Leverage SAP functionalities to streamline processes
- Generate regular reports on order status, volume, and performance metrics using SAP
- Analyze data to identify trends and make data-driven decisions for process improvement
Qualifications:
- Degree in BA, Supply Chain, Economics, or related field.
- Min. 5 years of experience in Order Management
- Experience in leading and managing a team
- Team player with with excellent organizational and multitasking skills
- Excellent communicator with interpersonal skills
- Innovative thinker with a passion for continuous improvement.
- Proficient in SAP and MS Suite.
- Analytical mindset and and able to make data-driven decisions.
- Fluent in English; German skills are a plus.
Rewards and Benefits:
- Dynamic work environment with individual career and development opportunities.
- Access to online courses via our training platform.
- Attractive, fair salary with regularly reviewed benefits.
- Meal allowance.
- Subsidized pension scheme.
- Discounts on company products.
- 30 days of paid leave per year.
- Hybrid working model with no core working hours.
Do you fit the required skills? Do you want to learn more about the position? Send us your CV in English and we will call you to discuss details.
Kristina Herget
Senior Consultant | Czech Republic
Slovanský dům, Na Příkopě 859/22, 110 00 Praha 1, Czech Republic
It’s time to Love Mondays.
Accountancy & Finance, Banking, Business Support, Engineering, Human Resources, Multilingual Shared Services, Sales & Marketing, Technology
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