Join our client's team on an inspiring journey as they transform their company from a traditional toy manufacturer into a globally beloved brand. As part of their dynamic team, you’ll have the opportunity to work internationally and digitally, taking on challenges and achieving tangible results. As a Order Management Specialist, your mission will be to process orders, receive and act on general inquiries regarding the orders, build and maintain excellent relationship with

Key Responsibilities:

• Oversee and manage all entries for the external e-commerce platform (Amazon) for Europe.
• Handle B2B orders from entry to delivery using SAP.
• Ensure accurate and timely fulfilment of orders.
• Coordinate with internal departments to ensure seamless operations.
• Monitor order status and proactively address any issues.
• Efficiently handle and resolve customer complaints.
• Investigate issues related to product quality, delivery, and other service-related concerns.
• Communicate with customers to provide updates and solutions.
• Document and track complaints to identify trends and areas for improvement.
• Act as the primary point of contact for B2B customers in Germany, Austria, and Switzerland, as well as global distributors.
• Provide exceptional customer service and build strong client relationships.
• Address inquiries and provide product information and support as needed.
• Generate reports on order status, fulfilment, and customer feedback.
• Analyse data to identify patterns, trends, and opportunities for process improvements.
• Present findings and recommendations to management.

Qualifications:

• Fluency in German and English (both written and spoken) is mandatory.
• Proven experience in B2B order management, customer service, or a related field.
• Experience with the Amazon portal is a big advantage.
• Strong working knowledge of SAP.
• Excellent organizational and multitasking skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in MS Office (Excel, Word, Outlook).

Rewards and Benefits:

• Dynamic work environment with individual career and development opportunities.
• Access to online courses via our training platform.
• Attractive, fair salary with regularly reviewed benefits.
• Meal allowance.
• Subsidized pension scheme.
• Discounts on company products.
• 30 days of paid leave per year.
• Hybrid working model with no core working hours.

Do you fit the required skills? Do you want to learn more about the position? Send us your CV in English and we will call you to discuss details.

Kristina Herget

Business manager | Czech Republic

Slovanský dům, Na Příkopě 859/22, 110 00 Praha 1, Czech Republic

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