On behalf of our client, a leading player in the world of audio-visual digital entertainment, we are seeking an Order Management Supervisor. Do you enjoy working closely with other branches across Europe? Are you a supportive team leader with a strong sense of organization and assertiveness? Join a dynamic team where your communication skills, problem-solving abilities, time management, and conflict resolution skills will be highly valued.
Your Mission:
- Processing sales orders (Order Book Management: SAP registration; pricing checks, goods allocation; manage backorders)
- Managing deliveries on highest customer’s satisfaction
- Review and register transport claims, support customer communication, and help close unpaid invoices
- Monitor country sales plans and help achieve targets
- Participate in customer meetings
- Understand and support customer needs, assist Key Account Managers, and suggest alternative solutions
- Maintain regular communication with Customers, Sales, Demand Planners, Distribution centres, Credit Controllers, etc.
- Present and argue proposed solutions
- Mentor and develop team members
- Assist with operational issues
- Manage onboarding and training for new team members, track training progress, and address knowledge gaps
- Oversee performance reviews, task delegation, and escalation processes
- Participate in audits, process improvements, and various projects
What are we offering
- Quarterly bonus scheme
- 26 days of holidays and 4 days of sick leave
- Hybrid work model with 2 days of Home Office per week
- Possibility of remote work from abroad up to 1 month per year
- Flexible working hours
- Career growth within the company
- Strong support of Work-Life balance
- Friendly atmosphere within a small team
- Meal Voucher
- Public transport allowance
- Pension insurance contribution
- Employment assistant program
- Multisport card
- Laptop and mobile phone for personal use (unlimited data tariff)
Requirements:
- Experience in Customer Relationship and/or Order Management
- Fluent in English (Italian is a plus)
- Leadership experience, including people development
- Experience in MS Office (Excel), ERP system experience
- Solid understanding of Order-to-Cash and logistics processes
- Team Player, emotionally balanced, mature personality
Share your CV in English with us!
Nikola Švábová
Recruitment Consultant | Czech Republic
Slovanský dům, Na Příkopě 859/22, 110 00 Praha 1, Czech Republic
Mob: (+420) 720 964 061
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